Legal
Terms & conditions
Confirming a safari with Friends Life Adventures Ltd means you have read and accept these terms. Questions: write before you pay a deposit.
Bookings
Friends Life Adventures Ltd provides transport, accommodation, meals, excursions and other services with independent suppliers. Itinerary details are given in good faith from the latest information available; we are not liable for third-party changes or typing errors. Gorilla permits and flights need names exactly as in the passport, nationality and passport number. Tell us medical, diet and accessibility needs before you confirm. Packages are not guaranteed until confirmed. Amendments may carry a fee. We may adjust schedule, transport or lodges if circumstances force it, and we will tell you as soon as we can.
Prices
Quoted safari prices typically include nights as specified, meals as indicated, listed sightseeing, park and ranger fees, airport transfers where applicable, ground transport, an English-speaking driver-guide and mineral water in the vehicle. Not included: international and most domestic air, visas, extra meals and drinks, tips, laundry, insurance and personal items. Website and verbal prices can change until confirmed in writing. Exchange-rate or supplier increases may be passed on; we work to keep them small.
On tour
Wildlife viewing is never guaranteed. Follow the guide and rangers. A gorilla or chimpanzee permit lets you track; it does not promise a close view. Rooms are twin/double where possible; singles are on request with a supplement. We may substitute equal or better hotels. Vehicles are matched to group size and route; we do not accept liability for punctures, breakdowns or delay from poor roads. Only our driver-guides drive our vehicles; their routing decisions are final. We may use subcontractors. We may refuse or remove a traveller whose behaviour endangers others, property or ecosystems, without refund.
Payment
Tours confirm on a 30% deposit of the basic programme. Gorilla permits require full prepayment. The balance is due no later than 42 days before the safari unless agreed otherwise. Bookings inside 42 days are paid in full at confirmation. Unpaid bookings may be cancelled. Payment by Visa, bank transfer or cash before departure; Visa attracts a 5% service charge and should be processed at least two months ahead. Traveller cheques are not accepted. Bank and card fees are the client’s.
Cancellations
Cancellations must be in writing and take effect when we receive them. Charges on the basic programme: 60+ days 10%; 59–32 days 25%; 31–8 days 50%; 7–3 days 75%; 48 hours or less 100%. Gorilla permits and air tickets are 100% non-refundable. No refunds for unused services, late arrival or no-show.
Complaints & liability
Raise issues immediately with our representative and the supplier. Unresolved complaints should be written within 30 days after the tour. We choose suppliers carefully but do not control them and do not accept liability for their errors. We are not liable for loss, damage or injury to person or property, nor for baggage, nor for force majeure (including strikes, weather, park or border closures, epidemics and similar). You are responsible for passports, visas and health documents, and for comprehensive travel insurance. Local evacuation cover is available for medical emergency on safari. Claims follow the law and courts of the country where the cause of action arises.
Friends Life Adventures Limited · P.O. Box 51001, Nairobi, Kenya · +254 723 618065 / +254 722 867222 · info@friendslifeadventure.com (cc emmanuel@friendslifeadventure.com, fred@friendslifeadventure.com, emmanuelondinyo@gmail.com)